TAL companies are not part of the Suncorp Group. Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. The Target Market Determination is also available. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.Īny advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Target Market Determinations (“TMDs”) are also available. Please read the relevant Product Information Document, and/or Terms and Conditions before applying for any Suncorp Bank product. Fees, charges, terms and conditions apply and are available on request.Īny advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Information Document and Terms & Conditions before opening an account. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722) is only liable for the banking and home loan products or services it provides and not the products and services of other companies in the Suncorp Group.īanking and home loan products are issued by Suncorp-Metway Ltd (“Suncorp Bank”) ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882. Products and services including banking and home loans, superannuation and insurance are provided by different entities of the Suncorp Group. Contact AFCA to confirm if they can assist you. AFCA has authority to hear certain complaints. You do not have to accept their determination and you have the option of seeking remedies elsewhere. Any determination AFCA makes is binding on us, provided you also accept the determination. Contact the Australian Financial Complaints Authority (AFCA)ĪFCA provides fair and independent financial services complaint resolution that is free to consumers. However, if you remain dissatisfied, you may be able to access the following external dispute resolution services. We expect our procedures will deal fairly and promptly with your complaint. If you would like to learn more about our Culture Principles, you can access more information in our Culture Principles flyer (PDF, 62KB). This includes when we are managing complaints. Our culture principles guide our people and those who represent us, on how we work together, make decisions and meet our customers’ needs. Suncorp’s culture principles – Managing complaints If you need more help on how to make a complaint you can access more information in our Complaint Management Process (PDF, 248KB). ** Exceptions apply if we do not have sufficient information to make a decision or if they reach an agreement with you.
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